1 day cruise customers Reviews
Here is what customers are saying about our staff and agents
Dear Mr. Jay Taylor
I will give you a bit of history — I have fourteen children and two of those children will graduate from High School this year for a Grad Present my husband and I have decided to send the kids back to the Bahamas where we purchased a timeshare when we visited there in July 2003. Because our timeshare can accommodate 8 people we have agreed the kids could bring 4 of their friends so in total I have planned flights from Edmonton Alberta Canada to Ft. Lauderdale and then a cruise from Ft. Lauderdale to return for 6 kids. It’s been interesting and exciting.
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I have to say Glynda has been the most help I could have ever hoped for. She, even when I was unsure of what I should do, was always pleasant, patient, and accommodating, and trusted me when at times I truly wasn’t sure because I was trying to keep the cost down to $1000.00 Canadian dollars for each traveler. I am so pleased with the way this trip has materialized and Glynda has answered so many of my questions and concerns. She filled me in on everything the kids would require to make their trip the best experience possible with respect to documents etc. I have two 17-year-olds traveling and I am so thankful she informed us of the Notary Letter requirement. My two kids have been on the discovery before and their friends are so excited just to be going and experiencing a Cruise Ship even if it is only for 5 hours. I truly think this will be such a wonderful memory for them and because of Glynda, I have no apprehensions or concerns about having them on the cruise ship without a parent there. I have full confidence in the discovery and their staff in making a memory that will certainly last a lifetime.
I thank you and I especially thank Glynda for accommodating me, the customer, and my children for their adventure.
I know it’s important to hear good things about your staff and not just the bad. I ask only that Glynda is recognized in some fashion for her dedication and loyalty to us the customer as well as her obvious dedication to Discovery!
Sincerely
Alice Wolfe
Wild Rows Pump Service
5109 – 62 Street Lloydminster,
AB T9V 2E3
Phone (780) 875-0650 * Fax (780) 875-0645
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Dear DeeAnn:
Please send this on to your supervisor.
I am extremely grateful for your professional and helpful manner when making reservations on Discovery. You made the process so much easier and made me feel comfortable as well. I am so thrilled that I found Discovery (on the referral of someone who lives in Abaco). I am extremely afraid of flying and we were going to have to take Bahama air over to Freeport. I now am so excited about our vacation and I don’t even mind the 4 1/2 drive from Palm Coast. Thanks so much for all of your help!
Sincerely,
Patricia S. Quattromini
Palm Coast Banking Center Manager
Have a great day!
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Cia Browning – 109 Contributions from Cia Browning
Great experience. No complaints, really, just observations.
Check-in was no hassle, maybe because I printed my boarding passes prior.
Parking was the hardest part of this, to be honest,
If you’re hungry, there is no hot food to purchase in the terminal, so have a little snack packed even though vending machines are present if you want something from that.
Departure was on time going and coming.
The staff was very helpful and polite and anything you needed, and they did their best to help, especially when I needed to charge my phone. Not all outlets work, but upstairs seems to have all functioning ones.
Downstairs, you kinda have to go on a hunt.
On board, you have a cafeteria with good drinks at great prices,
duty-free shopping with White Henny for $75, and premium cigars.
and an excursion desk to help with plans for the day or time you will be there; you need to use the desk while sailing or at least an hour before arrival on the island, so they can make prior plans.
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The bathrooms were clean,
and seating was relatively spacious in the economy section. I stayed on the deck outside for most of my time in Freeport, and it was breathtakingly beautiful.
I got no seasickness even tho I brought Dramamine and did not have to use it.
Coming back, we left on time, and it was another beautiful sailing back to FLL. I stayed inside this time because it was quite chilly out at night.
Customs and Border Control, Whew, chile, that is all another story. The line was slow and long, but we can’t control that.
Some of the people, however, were a little aggressive and tried cutting the lines with these coolers. What’s in the coolers anyway??
Overall, it was a great experience. I totally encourage it. I was apprehensive at first seeing many negative comments, but it’s worth the trip once you plan ahead and read all the instructions about weight limits dimension rules, etc.
I give the ferry service a 9/10 and the island 8/10 because there is always room for improvement.
Ask for Wayne if you need a taxi, a very safe and courteous driver.
I’m definitely doing this again.
Cia Browning – Contributions from Cia Browning – 109
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This is just a sample of the things said by our customers. Of course, I didn’t put any of the complaints here, and we do get our share, but our customer service department is as good as our travel department, so we handle the complaints really well too.
At Your Service
Jay Taylor
VP Marketing
